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Return & refund policy

The_Fables’ 14-day return policy

   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

   Please notice we don’t send return labels. 

   Anything customized or personalized is final sale. 

   To start a return, you can contact us at the.fables.info@gmail.com. We will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. 

 Damages and issues 

   Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 Exceptions / non-returnable items 

   Certain types of items cannot be returned like custom products (such as special orders or personalized items.)

   Unfortunately, we don't  accept returns on sale items or gift cards.

Refunds 
   
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.